Refund policy

Last updated: 15 October 2026

What happens if you change your mind, and when and how do you get your money back? Set out separately for service work and digital products, and for people buying for themselves and businesses.

1. Service work: people buying for themselves (consumers)

If you accepted the quote with individual invoice details, this section is for you. The rules are the same as those in the pre-information form and the distance service contract you approved on acceptance.

Right of withdrawal

• You may withdraw within 14 days from the day the contract is formed, without giving any reason and without paying a penalty. The last day is stated in your pre-information form.
• When ordering or accepting, you give the consent "I want the service to start immediately"; an order cannot be placed without this consent. With your consent, we start your work in our first working hour after your payment is received (weekdays; excluding public holidays). We state the start time in the "Your payment has been received" e-mail and in your account; when we start, we send a "We have started work" e-mail. Your right of withdrawal ends the moment work starts (Regulation on Distance Contracts Art. 15/1-h). Until that moment (within 14 days from the day the contract is formed) you may withdraw from the contract; the full amount you paid is refunded.
• Even if your payment has been received, you may withdraw before work starts; you get back the full amount you paid. Your right of withdrawal ends when work starts.

How do you notify us that you are withdrawing?

All you need to do is press the "Withdraw from the contract" button on the quote page in your account. If you prefer, you can also send an e-mail with your quote number to destek@wyvup.com, worded like this: "I withdraw from the contract formed under quote no. T-…. Full name, date." We confirm by e-mail that your notice has reached us.

When do you get your money back?

If you withdrew before work started (even if your payment has been received), the full amount you paid is refunded to the account or card you paid with, within 14 days from the date your notice of withdrawal reaches us. No deduction is made.

If you change your mind after work has started

Even though your right of withdrawal has ended, you may stop the work at any moment before it is finished. If you cancel after work has started, the price of the work done up to that point and of the time set aside for the work is deducted; the remaining amount is refunded within 14 days (Turkish Code of Obligations Art. 484). There is no fixed deduction rate: we calculate the amount deducted according to the work done and write to you with the reasons. We show the work done through the previews and files we have delivered to you.

If the work cannot be done for a reason on our side

The full amount you paid is refunded within 14 days. Likewise, if delivery is delayed by more than 30 days beyond the period stated in the quote for a reason on our side, you may rescind the contract and ask for the full amount you paid back.

If the delivered work is defective

Separately from the right of withdrawal, if the delivered work falls short of what is stated in the quote or contains errors, you may exercise your rights under Article 15 of Law No. 6502 on the Protection of Consumers: having the work redone free of charge, having the defect remedied free of charge, a price reduction, or rescission of the contract. These rights are reserved even if delivery is deemed to have been made because you did not respond to the preview in time.

2. Service work: businesses

If you accepted the quote with corporate invoice details, you are deemed to have purchased the work for your commercial or professional activity. The right of withdrawal granted to consumers does not apply to businesses.

• Cancellation before work starts: the amount paid is refunded, less any documented expenses incurred for the work.
• Cancellation after work has started: an amount corresponding to the cancellation fee rate stated in the quote or order is deducted from the amount paid, and the remainder is refunded. If the rate is 100%, the amount paid is not refunded. You see this clause separately on the acceptance screen and at the payment step, and you approve it with a separate checkbox.
• Monthly services: may be terminated with 30 days' prior written notice; the service continues until the end of the paid period, and no refund is made for that period.
• If the work cannot be done for a reason on our side, the full amount paid is refunded.

Refunds are made to the account the payment was made from, no later than 14 days after the cancellation becomes final. Details are in Terms of Service, business version İ21.

3. Store: digital products

The following rules will apply once the store opens for sales; they are also shown during ordering and are set out in the distance sales contract.

• Theme license (consumer): the files become available for you to download immediately once payment is approved. When ordering, you separately tick the box "the files are delivered immediately, and my right of withdrawal ends on delivery"; your right of withdrawal ends the moment the download link is delivered to you (Art. 15/1-ğ). For this reason, we recommend that you review the theme's live preview before buying. Even without a right of withdrawal, if the product is defective (does not work as shown in the preview), your statutory rights are reserved: you may ask for the defect to be remedied, for a replacement with a non-defective one, for a price reduction or for a refund.
• Turnkey setup (consumer): this is a service; section 1 above applies. You may withdraw within 14 days, before setup starts.
• Businesses: there is no right of withdrawal. If the product is defective, you may ask for the defect to be remedied or for a replacement and, failing that, for a refund.

4. How are refunds made?

• Refunds are made to the account or card the payment came from. Refunds are not made to another account or to another person.
• Payments are taken in Turkish lira (TRY), and refunds are also made in Turkish lira.
• A refund of a card payment appears on your card within a few days, depending on your bank's processing time.
• When a refund is made, we let you know by e-mail; where an invoice has been issued for the work, we prepare the required refund document.

5. Contact us

Trade name

Yiğit CENGİZ, sole proprietorship

Tax office and number

Şirinyer Vergi Dairesi (İzmir) · 2061110714

Address

Adalet Mah. Manas Bulvarı Folkart Towers B Kule No:39 Kat:25 Kapı No:2511, 35530 Bayraklı / İzmir

E-mail

destek@wyvup.com

Phone

0545 510 84 75

Registered e-mail (KEP) address

yigit.cengiz@hs01.kep.tr

If we cannot reach agreement, consumers may apply to the consumer arbitration committee where the amount is below the monetary limit announced each year by the Ministry of Trade and, where it is above that limit, to the consumer court after applying to a mediator. Details are in Terms of Service, consumer version T21.